Terms & Conditions

Last Updated: December 01, 2025

Welcome to Elevation Events of the Smokies (www.elevationeventsots.com). These terms and conditions govern your use of this Website, including all pages within this Website. By accessing or using this Website, you accept and agree to be bound by these Terms. If you do not agree with these Terms, please do not use this Website.

1. Acceptance of Terms

By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms as well as our Privacy Policy. Your continued use of the Website after any modifications to these Terms constitutes your acceptance of such changes.

2. Eligibility

This Website is intended for users who are at least 18 years old. If you are under 18, you may only use the Website with the permission of your parent or legal guardian.

3. Modifications to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes to these Terms will be posted on this page. Your continued use of the Website after such changes constitutes your agreement to the new Terms.

4. User Accounts

4.1 Registration

To access certain features of the Website, you may be required to create an account. You agree to provide accurate, complete, and up-to-date information during registration.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.2 Account Security

You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage resulting from your failure to safeguard your account credentials.

5. Intellectual Property Rights

5.1 Ownership of Content

All content, designs, logos, graphics, images, software, and other materials on this Website (collectively, "Content") are the intellectual property of Elevation Events of the Smokies or our licensors. You may not copy, reproduce, republish, distribute, or exploit any part of the Website or Content without express written permission from us.

5.2 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use the Website solely for personal, non-commercial purposes. This license does not allow you to resell or commercially exploit the Website or its Content without prior written consent.

6. User-Generated Content

6.1 Submission of Content

The Website may allow you to submit, upload, post, or otherwise transmit content (e.g., comments, reviews, feedback) ("User-Generated Content"). By submitting User-Generated Content, you grant us a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable right to use, modify, reproduce, and distribute your content in any medium.

6.2 Prohibited Content

You agree not to submit any User-Generated Content that:

• Is false, misleading, or defamatory;
• Violates any third-party rights, including intellectual property rights;
• Contains viruses or harmful code;
• Is offensive, threatening, or harmful to others.

6.3 Monitoring and Removal

We reserve the right (but are not obligated) to monitor, edit, or remove User-Generated Content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable.

7. Prohibited Uses

You agree not to use the Website in any way that:

• Violates any applicable laws or regulations;
• Is fraudulent, harmful, or unlawful;
• Attempts to gain unauthorized access to the Website, servers, or databases;
• Introduces malware, viruses, or other harmful software to the Website.

8. Product and Service Terms (if applicable)

8.1 Purchasing

If the Website offers goods or services for sale, the following terms apply. All purchases made on the Website are subject to our [Refund Policy], which may be updated from time to time. Prices are subject to change without notice.

8.2 Payment

You agree to provide accurate payment information when making a purchase. You authorize us to charge the payment method you provide for the total amount of your order, including taxes and shipping fees if applicable.

8.3 Shipping and Delivery

We do not ship products at this time. 

9. Disclaimers and Limitation of Liability

9.1 Disclaimer of Warranties

The Website is provided on an "as-is" and "as available" basis. We make no warranties or representations about the accuracy or completeness of the Website's Content, and we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

9.2 Limitation of Liability

To the maximum extent permitted by law, Elevation Events of the Smokies and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use the Website or its Content.

10. Privacy Policy

Your use of the Website is subject to our [Privacy Policy], which is incorporated into these Terms by reference. Please review the Privacy Policy for information on how we collect, use, and share your personal information.

11. Third-Party Links

The Website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse and are not responsible for the content or practices of any third-party websites. You access these sites at your own risk.

12. Indemnification

You agree to indemnify and hold harmless Elevation Events of the Smokies, its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, and expenses arising out of or related to your violation of these Terms or your use of the Website.

13. Termination

We reserve the right to terminate your access to the Website, without notice, if we believe you have violated these Terms or for any other reason in our sole discretion. Upon termination, your right to use the Website will immediately cease.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Tennessee, Sevier County, without regard to its conflict of law principles. You agree that any dispute arising under or relating to these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts located in the State of Tennessee, Sevier County.

15. Miscellaneous

15.1 Severability

If any part of these Terms is found to be unenforceable, the remaining sections will still apply and be enforceable. If needed, the invalid section will be adjusted to make it enforceable while staying true to its original intent.

15.2 Waiver

If we don’t enforce any part of these Terms, it doesn’t mean we are waiving our right to do so in the future. Any waiver of rights must be in writing to be effective.

15.3 Force Majeure

We are not responsible for failing to meet our obligations if caused by events beyond our control, such as natural disasters, power outages, or government restrictions.

15.4 Assignment

You cannot transfer your rights or obligations under these Terms to anyone else without our written permission. We can transfer our rights or obligations to another party, for example, if our company merges or is sold.

15.5 Independent Contractors

Nothing in these Terms creates a partnership or employment relationship between you and Elevation Events of the Smokies. We are independent parties.

15.6 Headings

The headings in these Terms are for convenience only and don’t affect the meaning of the sections.

15.7 Entire Agreement

These Terms, together with our Privacy Policy, represent the complete agreement between you and Elevation Events of the Smokies regarding your use of the Website. Any prior agreements or communications are replaced by these Terms.

16. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Elevation Events of the Smokies

elevationeventsots@gmail.com

508 Gists Creek Rd, Sevierville, TN 37876

 Privacy Policy

Effective Date:December 1, 2025

Elevation Events of the Smokies ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services. Please read this policy carefully.

Information We Collect

• We may collect personal and non-personal information, including but not limited to:
• Personal Information: Name, email address, phone number, billing information, event details, and any other information you voluntarily provide through forms, inquiries, or bookings.
• Non-Personal Information: Browser type, device information, IP address, pages visited, and other analytical data collected automatically through cookies or similar technologies.

How We Use Your Information

• We use the information we collect to:
• Respond to inquiries and provide requested services
• Process bookings, payments, and contracts
• Communicate about events, updates, or promotions
• Improve our website, services, and customer experience
• Comply with legal and regulatory requirements

Sharing of Information

We do not sell, trade, or rent your personal information. We may share information only:

• With trusted third-party service providers who assist in operating our business (such as payment processors or website hosting), under confidentiality obligations
• When required by law, legal process, or to protect our rights and safety

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve functionality. You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies.

Your Privacy Rights

Depending on your location, you may have the right to access, update, or request deletion of your personal information. To exercise these rights, please contact us using the information below.

Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page, with the updated effective date noted above.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Elevation Events of the Smokies

elevationeventsots@gmail.com

865-440-4286

This contract is made and entered into on [Date], between [Client's Name] (hereinafter referred to as the "Client"), located at [Client's Address], and Elevation Events of the Smokies (hereinafter referred to as the "Decorator"), located at 508 Gists Creek Rd, Sevierville ,TN 37876.

1. Event Details

The Client hereby engages the services of the Decorator for the purpose of providing event decor for the event described as follows:

• Event Name: [Name of the Event]
• Date of the Event: [Event Date]
• Time of the Event: [Event Time]
• Venue: [Venue Name and Address]
• Expected Number of Guests: [Number of Guests]
• Theme or Color Scheme: [Theme or Color Scheme]

2. Services Provided

The Decorator agrees to provide the following services:

• Design and setup of event decor including but not limited to floral arrangements, table centerpieces, lighting, drapery, and props, as agreed upon by both parties.
• Arrangement and placement of decor items according to the agreed-upon design plan.
• Coordination with other event vendors such as caterers, venue managers, and entertainment providers if necessary.
• Assistance with selecting decor items, materials, and rental equipment.
• Any additional services as agreed upon between the Client and the Decorator.

3. Payment Terms

The Client agrees to pay the Decorator the total sum of [Total Amount] for the services rendered. The payment schedule is as follows:

• A non-refundable deposit of [Deposit Amount] is due upon signing this contract to secure the Decorator's services and reserve the necessary decor items.
• The remaining balance is due no later than [Date].
• Payments can be made via [Payment Method].
• Invoices for additional services or changes to the original contract will be provided and are due upon receipt.

4. Cancellation Policy

In the event of cancellation by the Client, the deposit will not be refunded. If the event is cancelled within 10 days of the scheduled event date, the Client agrees to pay 100% of the total contract amount as liquidated damages to the Decorator to compensate for lost bookings and preparations.

In the event that the Decorator is unable to fulfill their obligations due to unforeseen circumstances such as illness or emergencies, every effort will be made to provide a suitable replacement or refund the Client's deposit.

5. Responsibilities

• The Client agrees to provide timely access to the event venue for setup and teardown, ensuring that the venue is available for the Decorator's team to begin setup at the agreed-upon time.
• The Client will provide accurate information regarding the venue layout, restrictions, and any rules or regulations that may affect the setup and placement of decor items.
• The Decorator will take reasonable care in the setup and placement of decor items but will not be held responsible for any damage caused to the venue or decor items during the event, unless caused by negligence or misconduct on the part of the Decorator's team.

6. Changes and Modifications

Any changes or modifications to this contract must be agreed upon in writing by both parties. Changes to the scope of work, design plan, or additional services may result in adjustments to the total contract amount and payment schedule.

7. Termination

Either party may terminate this contract with written notice if the other party fails to fulfill its obligations under this contract. In the event of termination, the Client agrees to compensate the Decorator for any services rendered up to the termination date and for any non-refundable expenses incurred by the Decorator in preparation for the event.

8. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under this contract due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or government regulations.

9.Inclement Weather

In the event of inclement weather or unsafe conditions (including but not limited to severe rain, wind, snow, ice, extreme temperatures, or acts of nature) that may affect setup, installation, delivery, or the safety of staff and décor, the service provider reserves the right to modify, delay, relocate, or cancel services as necessary. Every reasonable effort will be made to communicate changes and, when possible, reschedule services. Refunds or credits, if applicable, will be determined at the service provider’s discretion based on expenses incurred, preparation completed, and the nature of the event. The service provider is not responsible for weather-related damage to décor once installation is complete.

10. Governing Law

This contract shall be governed by the laws of the State of Tennessee and Sevier County, TN. Any disputes arising from this contract shall be resolved through arbitration in Sevier County.

In witness whereof, the parties hereto have executed this contract as of the date first above written.

This contract is entered into on [Date] by and between [Client Name], located at [Client Address], hereinafter referred to as the "Client," and Elevation Events of the Smokies, located at 508 Gists Creek Rd, Sevierville, TN, 37876, hereinafter referred to as the "Provider."

1. Services Provided

The Provider agrees to deliver professional balloon decor services for the event specified below. These services may include, but are not limited to, the creation and installation of balloon arches, balloon columns, balloon centerpieces, and customized balloon arrangements. The specific details of the balloon decor services are outlined in the attached proposal or as agreed upon in writing by both parties.

2. Event Details

The Client agrees to provide accurate event details, including the date, start time, and location of the event. The event will take place at [Event Venue], located at [Venue Address], on [Event Date] from [Start Time] to [End Time]. Any changes to these event details must be communicated to the Provider at least [Number of Days] days prior to the event.

3. Payment Terms

In consideration for the balloon decor services provided by the Provider, the Client agrees to pay a non-refundable deposit of [Deposit Amount] upon signing this Contract. The remaining balance shall be due no later than [Number of Days] days prior to the event date. Payments can be made via [Accepted Forms of Payment]. Failure to make timely payments may result in cancellation of services by the Provider.

4. Cancellation Policy

The Client acknowledges that the deposit paid is non-refundable. In the event of cancellation by the Client, any payments made beyond the deposit are subject to forfeiture. Cancellations made less than 10 days prior to the event date will result in full payment of the remaining balance.

5. Changes and Additional Services

Any changes or additions to the services outlined in this Contract must be agreed upon in writing by both parties. Additional charges may apply for changes made after the signing of this Contract, and these charges will be outlined in a revised proposal or contract addendum.

6. Responsibilities

The Provider agrees to deliver balloon decor services in a professional and timely manner, using high-quality materials and craftsmanship. The Client agrees to provide access to the event venue at the agreed-upon time and to communicate any special requirements or restrictions regarding the setup. For balloon décor installations in hotel rooms, it is the client’s responsibility to confirm that the hotel permits balloon décor and to arrange and provide access to the room for the service provider at the scheduled installation time.

7. Liability

The Provider shall not be liable for any damages, injuries, or accidents resulting from the use of the balloon decor after it has been set up at the event venue. The Client assumes all responsibility for the safety and supervision of the balloon decor during the event.

8. Force Majeure

Neither party shall be liable for any failure or delay in performance under this Contract due to causes beyond their reasonable control, including but not limited to acts of God, government regulations, natural disasters, or transportation delays. In such cases, the parties agree to work together to reschedule the event or adjust the terms of the Contract as necessary.

9.INCLEMENT WEATHER

In the event of inclement weather or unsafe conditions (including but not limited to severe rain, wind, snow, ice, extreme temperatures, or acts of nature) that may affect setup, installation, delivery, or the safety of staff and décor, the service provider reserves the right to modify, delay, relocate, or cancel services as necessary. Every reasonable effort will be made to communicate changes and, when possible, reschedule services. Refunds or credits, if applicable, will be determined at the service provider’s discretion based on expenses incurred, preparation completed, and the nature of the event. The service provider is not responsible for weather-related damage to décor once installation is complete.

10. GOVERNING LAW

This Contract shall be governed by and construed in accordance with the laws of the State of Tennessee and Sevier County. Any disputes arising out of or relating to this Contract shall be resolved through arbitration in Sevier County, with each party responsible for their own legal fees.

11. Entire Agreement

This Contract constitutes the entire agreement between the Client and the Provider and supersedes all prior agreements and understandings, whether written or oral, relating to the subject matter herein. No modification or amendment to this Contract shall be valid unless made in writing and signed by both parties.